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e-Governance FAQ’S

  • PAN

    What is PAN or a PAN Card ??

    PAN (Permanent Account Number) refers to a ten-digit alphanumeric number, issued in the form of a laminated card, by the Income Tax Department (ITD) in India.

  • Why Is It Necessary To Have PAN?

    It is mandatory to quote PAN on return of income, all correspondence with any income tax authority. It is also compulsory to quote PAN in all documents pertaining to financial transactions notified from time-to-time by the Central Board of Direct Taxes.

  • Is it compulsory to quote PAN on return of income?

    Yes, it s compulsory to quote PAN on return of income.

  • Who must have a PAN?

    All existing taxpayers or persons who are required to file a Return of Income even on behalf of others. Any person who intends to enter into economic or financial transactions where quoting PAN is mandatory.

  • How do I apply?

    You can apply for PAN by filling up the Application Forms 49A or 49AA (for other than Indian citizen). You can apply through any TIN-Facility Center, ALANKIT GROUP being one of them.

  • What documents should I submit along with the application form?

    You have to submit the following documents with the application form: A] Proof of identity (POI) B] Proof of address (POA) C] Proof of date of birth (PODB) (applicable only for Individual & HUF status of applicant.) (POA) The documents for POI and POA depend on the citizenship and the status of the applicant.

  • Which documents will serve as proof of `Identity` in case of Individual applicants, including minors and HUF applicants?

    Copy of school leaving certificate or matriculation certificate or degree of a recognized educational institution or depository account or credit card or bank account or water bill or ration card or property tax assessment order or passport or voter identity card or driving license or certificate of identity signed by a MP or an MLA or a Municipal Councilor or a Gazetted Officer; In case the PAN applicant is a minor, any of above documents of any of the parents or guardian of such minor shall serve as proof of Identity; In case PAN application is made on behalf of a HUF, any of above documents in respect of Karta of the HUF will serve as proof of Identity.

  • What is proof of `Address` for Individual applicants, including minors and HUF applicants?

    Copy of electricity bill or telephone bill or depository account or credit card or bank account or ration card or employer certificate or passport or voter identity card or property tax assessment order or driving license or rent receipt or certificate of address signed by a MP/ MLA/Municipal Councilor / a Gazetted Officer; In case the PAN applicant is a minor, any of above documents of any of the parents or guardian of such minor shall serve as proof of Address; In case PAN application is made on behalf of a HUF, any of above documents in respect of Karta of the HUF will serve as proof of Address

  • What is the procedure for applicants who cannot sign?

    In such cases, Left Hand Thumb Impression (preferably in black ink) of the applicant should be taken on Form 49A/change request form at the place meant for signature. This should be attested by a Magistrate or a Notary Public or a Gazetted Officer, under official seal and stamp.

  • Do I need to apply for a new PAN when I move from one city to another?

    Permanent Account Number (PAN) as the name suggests, is permanent and does not change. Change of the address should be intimated to ITD so that the PAN database of ITD can be updated. Same can be done by filling up the form for Request for New PAN Card or/and Changes or Correction of PAN data and submitting the form at any TIN FC.

  • Can I obtain or use more than one PAN?

    Obtaining more than one PAN is punishable under law and may attract a penalty up to Rs.10,000. If you have more than one PAN, surrender immediately the unused PAN by logging into ITD website at www.incometaxindia.gov.in.

  • Is a photograph compulsory for making an application for PAN?

    For `Individual` applicants 2 recent color photographs of size 3.5 cm x 2.5 cm. Should not be stapled or clipped to the form.

  • Is father’s name compulsory for female applicants (including married / divorced / widow ) ?

    Female applicants, irrespective of their marital status, should write only father’s name in the PAN application form.

  • Is it mandatory for NRIs to have a PAN Card ?

    Yes, mandatory as per the Indian Income Tax Department. SEBI has made PAN compulsory for all investors wanting to invest in India. Also compulsory if one wants to carry any kind of financial or investment related transaction in India over INR 49,999.

  • NPS

    What is the National Pension System (NPS)?

    The NPS is a new contributory pension scheme launched by Government of India with effect from 1 January 2004. NPS is regulated by Pension Fund Regulatory and Development Authority (PFRDA), was first introduced for government employees and then in end 2009 for all citizens of India.

  • How can one contribute to NPS?

    To contribute in Tier I and Tier II account, the subscriber needs to deposit the contribution amount along with duly filled NCIS (NPS Contribution Instruction Slip) to any POP-SP.

  • How much does a subscriber need to contribute?

    Subscriber is required to make contributions subject to the following conditions: - Minimum amount at the time of Account opening - Rs 500 - Minimum amount per contribution - Rs 500 - Minimum contribution per year - Rs 6,000 - Over and above the mandated limit of a minimum of one contribution, a subscriber may decide on the frequency of the contributions across the year as per his / her convenience. No maximum limit has been mandated. For Tier II, minimum contribution requirements: - Minimum contribution at the time of account opening - Rs.1000 - Minimum amount per contribution - Rs.250 - Maintain minimum balance of Rs.2000 at the end of each financial year. How many contributions to be made? n both Tier I and Tier II account has to be at least one contribution in a financial year.

  • What are the Tax Benefits of NPS?

    Employer contributing to the NPS on behalf of an employee will get deduction from his income (i.e. employer’s income) an amount equivalent to the amount contributed or 10% of BASIC SALARY + DA of the employee, whichever is less. (Section 36 (1)(iv a) of the Income Tax Act 1961) . Individual Employee contributing additionally to the NPS, the investment is eligible for deduction from Income under Section 80CCD of the Income Tax Act 1961.

  • What is Swavalamban Scheme?

    It is applicable to all citizens in the unorganized sector who can join the NPS administered by the PFRDA.

  • What are the benefits of Swavalamban Scheme?

    Under the scheme, Govt. will contribute Rs.1000 per year to each NPS account opened in the year 2010-11 and for the next three years. As a special case and in recognition of their faith in the NPS, all NPS accounts opened in 2009-10 will be entitled to the benefit of Government contribution if they fulfill the eligibility criteria prescribed under these guidelines.

  • What is the contribution amount for Swavalamban Scheme?

    Minimum contribution should be Rs. 1,000 per annum (Financial year) in Tier I account and maximum contribution should be Rs. 12,000 per annum (Financial year) in both Tier I as well as Tier II account together.

  • Who cannot join NPS?

    The following applicants cannot join: - Undischarged insolvent: Individuals who are not granted an ‘order of discharge’ by a court. - Individuals of unsound mind: An individual is said to be of unsound mind for the purposes of making a contract if, at the time when he makes it, he is incapable of understanding it and of forming a rational judgment regarding its effect upon his/ her self-interest. - Pre- existing account holders under NPS. What is CRA? CRA stands for “Central Record Keeping Agency”; it is the core infrastructure for the National Pension System. It is managed by NSDL & main function is Record keeping, Administration and customer service functions for all subscribers of the NPS. Issuing of unique Permanent Retirement Account Number (PRAN) to each subscriber, maintaining a database of all PRANs issued and recording transactions relating to each subscribers PRAN.

  • How can one exit from NPS before the age of 60?

    In the event of death of the subscriber, the beneficiary submits a withdrawal request to the associated POPSP who will enter the request in the CRA system. After the request is processed, a cheque is issued favoring the beneficiary and forwarded to the associated POP.

  • What is PRAN ?

    On successful registration, a PRAN (Permanent Retirement Account Number) will be allotted to the subscriber. The PRAN Card is a document with PRAN, subscriber’s name, father`s name, photograph and signature/thumb impression

  • Can I transfer my savings amount from NPS Tier II account to NPS Tier I account or vice versa?

    No. You cannot transfer savings from one NPS account to the other.

  • What is Annuity?

    Annuity in the context of NPS refers to the monthly sum that will be received by the subscriber from the Annuity Service Provider after he attains the age of 60.

  • How can I exit from NPS?

    If a subscriber wishes to exit from NPS before attaining the age of 60, he/she can withdraw upto 20% of the sum accumulated till that point of time. The subscriber has to buy annuity with the rest of the money. If a subscriber dies before attaining the age of 60, the entire sum goes to the nominee.

  • NSR

    What is National Skills Registry (NSR)?

    NASSCOM has taken up the initiative to develop a robust information infrastructure about all present and prospective employees of the industry called "National Skills Registry (NSR)". NSR facilitates development of Fact Sheet of Credible, Permanent and Accessible information about each registered person. This information can be accessed and used by the industry and its clients with the authorization of such registered person.

  • Who will be developing and maintaining the NSR?

    NASSCOM has engaged the services of NSDL Database Management Limited (NDML) for creating, operating and maintaining the NSR. NDML is a subsidiary of NSDL- the first depository in India.

  • What are the details captured?

    This fact sheet about each person contains personal, qualification and career information as entered by the person and his / her photograph. Registered professional or a participating company authorized by the professional can order for a verification of this information.

  • Will my information remain confidential in the system?

    Yes. Only you, your present employer and companies authorized by you can access your data.

  • How can I use the system?

    Once you get yourself registered in the system and obtain an identification number called "ITPIN", you will be provided an access to your profile on the database. You may then use the system to authorize any entity - say prospective employer - to view the information provided by you.

  • Can a subscriber exit the system?

    Yes, he/she can.

  • I am not yet employed anywhere. Can I register myself into the database?

    Yes. You can register yourself in the database. In case you desire, you may even have your resume back ground checked.

  • NIR

    What is the objective of an Insurance Repository?

    The objective of creating an insurance repository is to provide policyholders a facility to keep insurance policies in electronic form and to undertake changes, modifications and revisions in the insurance policy with speed and accuracy.

  • What is an eIA (e-Insurance account)?

    eIA stands for e-Insurance Account or “Electronic Insurance Account” which will safeguard the insurance policy documents of policyholders in electronic format. This e-Insurance account will facilitate the policyholder by providing access to the insurance portfolio at a click of a button through internet. Each e-Insurance Account will have a unique Account number and each account holder will be Granted a unique Log in ID and Password to access the electronic policies online.

  • What are the norms for opening of e-insurance Account?

    In order to hold e- insurance policies a separate and distinct, e-insurance account shall be opened with insurance repositories for keeping insurance policies in electronic form and the same shall be opened by a person who has insurance policies on his own or who proposes to take insurance policies

  • Do I need to pay for opening of e-Insurance Account?

    No, e-Insurance account is offered ‘free of cost’ to the applicants.

  • Can any individual open more than one e-insurance account?

    No, as per the IRDA guidelines, an individual cannot open multiple e-Insurance accounts.

  • Can I convert my existing paper polices into electronic policies?

    Yes, it is possible to convert the existing paper policies into electronic form. A service request may be made to the Approved person in this regard.

  • What are the benefits of holding Insurance Policies in electronic form?

    There are multiple benefits in holding insurance policies in electronic form under a single e Insurance Account (e IA): Safety: There is no risk of loss or damage of a policy as may happen with paper policies; the electronic form ensures that the policies are in safe custody and can be easily accessed when needed. Convenience: All details of all policies are available in a single account (place). The details of any of the policies can be accessed at any time by logging on to the online portal of Insurance Repository. Premium for all the policies can be paid online and many service requests or complaints can be logged at this website. Single Point of Service: All service requests in respect of e-IA or any of the electronic policies held under the e IA can be submitted at any of the Insurance Repository service points, there is no need to go to the offices of individual insurance companies for service. Less Paper work: When you want to buy a new electronic insurance policy under an existing e IA, you don’t need to go through KYC verification all over again, thus reducing the paper work. Also if you want to make any changes to your personal details, it is enough to change the details in your e IA by submitting a single request.

  • What are the documents required to open an eIA Account?

    ID Proof: AADHAR CARD or PAN Card Address Proof: A copy of any one of the following documents should be submitted as proof of address; the original of the relevant address proof should be produced for verification by the Insurance Repository: Ration Card Passport Aadhar letter Voter ID card Driving license Bank Passbook (not more than 6 months old) Verified copies of: a) Electricity bills (not more than 6 months old), b) Residence Telephone bills (not more than 6 months old) and Registered Lease and License agreement / Agreement for sale. Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts. Identity card/document with address, issued by: a) Central/State Government and its Departments, b) Statutory/Regulatory Authorities, c) Public Sector Undertakings, d) Scheduled Commercial Banks, e) Public Financial Institutions, f) Colleges affiliated to universities; and g) Professional Bodies such as ICAI, ICWAI, Bar Council etc. to their Members.

  • Which Insurance Policies can be held in electronic form?

    The following types of insurance policies are eligible to be held in electronic form: (a) All individual life insurance policies including health and pension policies. Policies issued to groups by registered life insurance companies can also be held in electronic form. (b) All general insurance policies held by individuals including group policies (c) Any other class of insurance policies that may be notified by IRDA u from time to time

  • Can a policy holder have both paper and electronic policies?

    Policy holders can choose the form in which they want their policies issued – paper or electronic. A policy can be bought or maintained in one form only – either in electronic form or paper but not in both. However, a policy holder can choose to keep some policies in electronic form and others in paper form.

  • MGPSY

    What is Mahatma Gandhi Pravasi Suraksha Yojana (MGPSY)?

    This is an integral social security scheme of The Ministry of Overseas Indian Affairs (MOIA) for overseas Indian migrant workers for ECR countries. The MOIA will also contribute to encourage and support you towards your pension, resettlement and provides you insurance at no additional cost.

  • Who is an eligible subscriber?

    The scheme is available to all male and female overseas Indian workers meeting the following eligibility criteria – 1. Is between 18 years to 50 years of age, 2. Having a passport with Emigration Check Required (ECR) stamp, 3. Either working in an ECR country or going to an ECR country for employment, 4. Have a valid work permit/visa or employment contract, and 5. Mandatory emigration (POE) clearance.

  • Is it compulsory for workers traveling to ECR country to join the scheme?

    MGPSY is a voluntary scheme. All eligible individual(s) can join this scheme on their own discretion.

  • Is it mandatory for a subscriber to have a bank account?

    Yes. Since savings towards partner scheme accounts under MGPSY cannot be collected in cash, a subscriber is required to provide mandate/instructions his/her concerned bank.

  • What type of Bank account is needed in scheme?

    Applicant is required to have a NRE/NRO account for making contributions in the scheme.

  • When can a subscriber withdraw the amount?

    Overseas Indian workers will be able to withdraw their accumulated R&R savings in Lump sum/Partial upon their return to India. The savings of subscribers in NPS Lite will remain invested in a PFRDA regulated pension fund and can be remitted as per PFRDA rules.

  • Where my contribution would be invested?

    85% to 100% of the savings would be invested in Government Securities and Corporate Bonds; and up to 15 % in Equity and Equity related instruments.

  • What are the benefits offered through MGPSY?

    The subscriber registered under MGPSY will get 3 important benefits: a) Old age pension security through the PFRDA regulated NPS-Lite. b) Short term savings in the form of “Return & Resettlement Scheme” through a SEBI regulated mutual fund (UTI monthly income scheme) c) An insurance cover in the event of natural or accidental death or permanent disability through an IRDA regulated life insurance company

  • Who is a `Nominee`?

    MGPSY subscriber can nominate a person(s) called Nominee to whom his/her corpus under MGPSY partner scheme will be transferred on his/her demise.

  • Is there a penalty if I am unable to save in a particular month?

    No, there is no penalty by MOIA. However, subscriber should maintain required balance to avoid bouncing of any cheques.